Privacy Policy for Estate Visuals

Last updated: November 6, 2025]

1. Our Commitment to Your Privacy

Estate Visuals (“we”, “us”, “our”) is committed to protecting and respecting your privacy. This policy explains how we collect, use, and protect the personal data you provide to us when you use our website at https://estatevisuals.uk (“Website”), contact us, or use our services.

We are the data controller for the information you provide. Our contact details are at the end of this policy.

2. The Data We Collect About You

We may collect, use, store, and transfer different kinds of personal data about you:

• Identity Data: Includes your first name, last name, and company name.

• Contact Data: Includes your email address, telephone numbers, and billing address.

• Transaction Data: Includes details about services you have ordered from us and payments you have made.

• Property Data: Includes property addresses, vendor details, and access information (such as lockbox codes or key collection points) necessary to perform our services.

• Technical Data: Includes anonymous data such as your IP address, browser type, and operating system, collected via cookies. (See our Cookie Policy for details).

3. How We Collect Your Data

We collect data from you through:

• Direct Contact: When you fill in our “Contact” form, send us an email, or call us.

• Booking Our Service: When you place an order through our [ ORDER NOW ] booking portal.

• Automated Technologies: As you interact with our website, we may automatically collect Technical Data (see our Cookie Policy).

4. How We Use Your Data

We will only use your personal data when the law allows us to. Most commonly, we will use your data in the following circumstances:

• To Perform Our Contract: To register you as a new client, process your order, and deliver the services you have requested (including coordinating property access).

• To Manage Our Relationship: To send you invoices, collect payments, and manage support enquiries.

• For Our Legitimate Interests: To improve our website, services, and marketing (e.g., through anonymous analytics).

• To Comply With a Legal Obligation: To meet our tax and accounting responsibilities.

We will never use your client’s (i.e., the “vendor’s”) contact information for any purpose other than the single, logistical task of arranging access for the booked shoot.

5. Data Security & Storage

We have put in place appropriate security measures to prevent your personal data from being accidentally lost, used, or accessed in an unauthorized way.

We will only retain your personal data for as long as necessary to fulfil the purposes we collected it for, including for the purposes of satisfying any legal, accounting, or reporting requirements (typically 6-7 years for business records).

6. Data Sharing

We do not sell your data. We will not share your personal data with any third party except for the purposes of fulfilling our service, such as:

• Our trusted booking portal provider (to process your order).

• Our payment processors (to take payment).

• Our email provider (to send service communications).

• HMRC or other legal bodies if required by law.

All our third-party partners are required to respect the security of your data and treat it in accordance with the law.

7. Your Legal Rights (Under GDPR)

As a UK user, you have rights under data protection laws in relation to your personal data. These include:

• The right to request access to your personal data.

• The right to request correction of any data we hold about you.

• The right to request erasure (“to be forgotten”) of your personal data.

• The right to object to processing of your data.

• The right to request the transfer of your data.

• The right to withdraw consent at any time.

If you wish to exercise any of these rights, please contact us.

8. How to Contact Us

If you have any questions about this Privacy Policy or wish to make a complaint, please contact us:

• Email: info@estatevisuals.uk